FAQ

  • What is the capacity allowed in the venue?

    Our capacity is 90 guests.

  • Do you have packages?

    Yes! Go to our packages page and find the package that is best for you.  We have packages to fit all budgets

  • Are pets allowed?

    We adore pets and completely understand how important they are—they're family! While we genuinely appreciate your love for your furry friends, we are unable to accommodate them at this time.

  • Do you provide wifi?

    Yes! Free wifi is available

  • What is your payment process? Do I need to make a deposit?

    Deposit of 20% is required at the time of booking. Balance is due three days prior to the event. 


  • What forms of payment are accepted?

    We accept e-transfer, cheque, money order or cash. Credit cards: Visa, Mastercard. Will be accepted additional fees apply.

  • What is your policy for cancellations?

    Should you need to cancel your reservations, your initial payment and all collected payments are non-refundable. We can reschedule or provide a credit.


  • Are there any extra fees?

    Some extra charges include:

    13% HST

    Liquor permit (SOP – Special Occassions Permit): this is required if alcohol is involved. Cost is $50 to AGCO. Visit agco.ca for more informationParty events are subject to $150 cleaning fee.


  • Can we arrange to set up the night before?

    Unfortunately not. All set up and clean up must take place immediately before and after your event as we may book multiple events on the same day.

  • What if I need time to set up or clean up?

    Any time that you require for set up or clean up is part of your booked time. 

  • Do you book more than one function per day?

    If you booked the Studio 28 space you have access to the space. 

  • Do you have any restrictions on the space?

    No smoking

    No open flames or pyrotechnics (candles must be glass-enclosed)

    No fireworks, sky lanterns and any other incendiary items

    No permanent markers of any kind

    No holes may be made in the walls, please use only easy remove tape such as painters tape.

    Renters are responsible for any surfaces that are damaged by décor. All décor must be removed by the end of the rental agreement.

  • Can I serve alcohol at my event?

    You can bring your own alcohol but you must obtain an SOP (Special Occasions Permit) online from the AGCO (Alcohol & Gaming Commission of Ontario). This is a requirement by law any time alcohol is served. The cost is $50 for the day if alcohol is being served only, not sold.

    Please note that permit applications for Private Event applications must be submitted at least 10 days before the event.escription goes here

  • Media Release:

    You grant Studio 28 permission to use any photographs or videos taken within the studio for promotional purposes, including but not limited to advertising, social media, and marketing materials."on goes here

  • Right of Refusal:

    We reserve the right to refuse service or remove any individual from the studio who is disrespectful to staff or disruptive to other patrons.

  • Cleaning Fee

    A standard cleaning of $150 will be added to any booking that the lessee will be bringing their own food for the event. An additional  $150 biohazard cleaning fee will be automatically applied if any guest vomits on the premises. To avoid this charge, all such incidents must be confined strictly to the interior of a restroom toilet bowl; any vomit found on floors, walls, furniture, or other venue surfaces requires professional sanitation and will trigger the additional fee.